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Journal of Human Lactation
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Process Evaluation of the Saskatoon Breastfeeding Center

Wendy Stefiuk, RN, BScN, MSc, IBCLC

Healthy and Home Program and Breastfeeding Center, Saskatoon District of Health, 9th Floor, 122 Third Avenue North, Saskatoon, Saskatchewan, Canada S7K 2H6

Kathryn L. Green, BA, MSc, ScD

Department of Community Health and Epidemiology at the University of Saskatchewan, Saskatoon, Saskatchewan, Canada

Roger Turnell, PhD, MD, FRCSC

Department of Obstetrics, Gynecology and Reproductive Sciences at Royal University Hospital, Saskatoon, Saskatchewan, Canada

Barbara Smith, RN, BScN, MCEd

University of Saskatchewan, Saskatoon, Saskatchewan, Canada

A process evaluation of the Breastfeeding Center in Saskatoon was conducted to assess clients’ characteristics and satisfaction. Fiftywomen completed a questionnaire immediately after visiting the center and were interviewed by telephone 2 to 4 weeks later; another 25women telephoned the center for information and were interviewed by telephone 2 to 4 weeks after initial contact. Four visits were observed and timed. Respondents were generally very satisfied with all aspects of the center. All said theywould use the center again and recommend it to others. Most of the respondents were still breastfeedingwhen interviewed and felt that the center had helped them do so. Observation of the visits revealed a consistent sequence of activities, with visits taking longer on average than the time allotted. The evaluation confirmed that the center was meetingits process objectives. This evaluation could be used as a model for other community-based breastfeedingcenters.

Key Words: process evaluation • program logic model • breastfeeding center • client satisfaction • breastfeeding support • lactation consultant

Journal of Human Lactation, Vol. 18, No. 1, 29-37 (2002)
DOI: 10.1177/089033440201800105


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C. Lamontagne, A.-M. Hamelin, and M. St-Pierre
An Assessment of the Impact of Breastfeeding Clinic Attendance on Women's Breastfeeding Experiences
J Hum Lact, February 1, 2009; 25(1): 42 - 53.
[Abstract] [PDF]